Shipping policy

All items from EmPrints are made to order. Processing times vary by product and are listed on each product page. Processing time refers to the time needed to create your custom item before it ships and does not include transit time.

Please note that personalized items may require additional time to produce.

Shipping Rates & Delivery

Shipping rates are calculated at checkout unless otherwise stated. Orders qualifying for free shipping will be shipped via our selected carrier and service level.

Delivery times are estimates provided by the carrier and are not guaranteed. Once your order has shipped, EmPrints is not responsible for shipping delays caused by the carrier, weather, customs, or other circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking updates to appear after receiving your shipment confirmation.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout. EmPrints is not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect or incomplete address, the customer may be responsible for additional shipping charges to reship the order.

Lost or Stolen Packages

EmPrints is not responsible for lost or stolen packages once marked as delivered by the carrier. If your package is marked delivered but cannot be located, please contact the carrier directly for assistance.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with clear photos of the damaged item and packaging so we can assist you.

International Shipping (if applicable)

International shipping rates, duties, taxes, and customs fees are the responsibility of the customer. EmPrints is not responsible for delays caused by customs processing.