Refund policy

Return & Refund Policy

At EmPrints, each item is made to order and personalized just for you. Because of the custom nature of our products, we are unable to accept returns or offer refunds on personalized items.

❌ Personalized Items

All personalized and custom-made items are final sale. This includes (but is not limited to):

Items with names, initials, dates, or custom wording
Custom colors, sizes, or finishes made specifically for your order

Once an order has been placed and production has begun, it cannot be canceled, returned, or refunded.

✅ Damaged or Incorrect Orders

If your item arrives damaged or if there is an error on our part, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A clear photo of the item and packaging

If approved, we will gladly offer a replacement or store credit at no additional cost.

📦 Shipping Issues

EmPrints is not responsible for delays caused by carriers or incorrect shipping information provided at checkout. Please ensure all personalization details and shipping addresses are entered correctly before placing your order.

🕒 Processing Time

All items are made to order. Processing times vary by product and are listed on each product page. By placing an order, you acknowledge and accept the stated processing time.